Refund Policy of wonderpay

Refund Policy

At Wonderpay, we are committed to ensuring your satisfaction with the services we provide. This Refund Policy outlines the conditions under which refunds may be issued for transactions carried out through our platform.

Refund Eligibility

Refunds may be granted under the following circumstances:

1. Erroneous Transactions: If you have been charged for a transaction that you did not authorize or if the transaction was processed incorrectly, you may qualify for a refund.
2. Failed Transactions: Should a transaction fail to complete due to technical glitches or other reasons beyond your control, you may be entitled to a refund of the transaction amount.
3. Duplicate Charges: If you notice multiple charges for the same transaction, you may request a refund for the duplicate charges.
4. Unauthorized Use: If your account has been compromised and used fraudulently to make unauthorized transactions, you may request a refund for those transactions.

Requesting a Refund

To initiate a refund request, kindly reach out to our customer support team within 3 to 5 working days from the transaction date. You may need to provide transaction details such as the transaction ID, date, amount, along with any relevant supporting documentation.

Refund Procedure

Upon receipt and verification of your refund request, we will commence the refund process. Refunds will be issued to the original payment method used for the transaction, unless specified otherwise.

• For transactions conducted via credit or debit card, refunds will typically reflect back to the same card within 3 to 5 working days, subject to your bank’s processing period.
• For transactions completed through alternative payment methods, refunds will adhere to the policies of the respective payment providers.

Non-Refundable Transactions

Please note that certain transactions may not qualify for refunds, including:

• Transactions authorized and successfully completed by you.
• Transactions governed by specific terms and conditions or contractual agreements.

Contact Information

For any queries or concerns regarding our Refund Policy, please contact us at [email protected].

By utilizing our services, you consent to comply with this Refund Policy and acknowledge that you have read and comprehended our Terms and Conditions and Privacy Policy.